It sucks that they didn't give us the recent buff to Hero from JP but once they do your hero boost is a 80% dmg buff and you lose 20% of it if you get hit and recover 20% if you do a perfect dodge after. It's more forgiving to play once they buff it again. I wouldn't call it a situational class, it just requires higher skill to play it properly. Some people enjoy playing a more difficult class than other but that doesn't mean it's worse just because the skill ceiling is a lot higher. It's extremely versatile and rewards players that are very skilled at reading their enemies attack patterns.
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