I'm starting this topic after witnessing and being a part of multiple other NGS crash topics.

If you have information regarding crashes within NGS (I've not personally experienced crashes with base PSO2 upon the launch of NGS, admittedly for lack of playing the base game, but, feel free to post those here as well), please post as much information as possible within this topic.

The more information you can provide, the better. Honestly, I don't expect this topic to actually lead anywhere. This is just in the off-chance Sega and/or the team behind PSO2 has their attention drawn to this topic, which I sincerely hope the GMs here contribute to, if at all possible.

The following crashes have all been experienced via the Steam release of the game. Fully updated, no modifications involved; Including, but not limited to, the "Tweaker" program.

My system information is as follows:

• OS: Windows 10 Pro, 64-Bit (21H1, build 19043.1083) <-- The latest.

• Language: English (Regional setting: English)

• System Manufacturer: MSI

• System Model: MSI-7917

• BIOS: v1.12

• CPU: Intel Core i5 4690K @ 3.50GHz, Haswell 22nm Technology (4 CPUs) ~3.5 GHz

• GPU: 4095MB NVIDIA GeForce GTX 970 (EVGA)

• DAC type: Integrated RAMDAC

• Device Type: Full Display Device

• RAM: 8.00GB Single-Channel DDR3 @ 799MHz

• HDD: 2 TB 'WD Black' 7200 RPM (SATA-III 6.0Gb/s)

• DirectX 12

• No problems found in any DxDiag notes.

• The game has been allowed/white-listed through every program, including Windows Defender.

• Windows as well as all drivers have been fully updated.

These issues are on-going, as of the official release of the game.

These issues were not present prior to the release of NGS.

An official crash log would be greatly appreciated.

However, due to the lack of such, the following are my home-made notes regarding these crashes...

Thursday, July 08, 2021: Ship 1, block 20: Crashed after hitting "Block transfer" at the ryuker point in Central City; the block list was never displayed. Game closed itself after a short freeze.

Friday, July 9, 2021: Ship 1, block 24(?): Crashed after North Aelio Gigantix Boss (Malevolent Daityl Axe) despawned, after the weather changed. Not sure of the exact spawn location, but it was the 1:55 AM (EST) spawn, close to where Veteran Varas spawns at C2. The game simply froze for a moment and then closed itself. Just seconds before, my girlfriend disconnected from the server with Error No[630].

Sunday, July 11, 2021: Ship 1, block 25: Game crashed (did not close itself; music continued to play properly) in North Aelio while gliding/slow falling onto the mid-northern mountain (near the Veteran Chia spawn point). Had not landed yet, but I heard the lock-on sound effect of a mining node in front of me. The lock-on icon did not display prior to crashing. Node was not marked by Ranger's Zalure bullet. Playing as level 20 Force.

Sunday, July 11, 2021: Ship 1, block 25: Went to "Exit Game" via the in-game menus, as I have every time in the past when quitting the game. Screen started to go black (normal), but then the game refused to close. Instead it crashed. Was in Central City on my level 20 Force.

Monday, July 12, 2021: Ship 1, block 26: Central Aelio, playing as level 20 Force. Was simply gliding/slow falling down towards a mountain side, not targeting anything in particular. Just a moment before 4:48 AM (EST) Gigantix spawn (weather had not changed yet). Came back to block 21, which was very laggy during the Gigantix encounter.

---Absolutely all official Microsoft Windows updates have been downloaded and installed as of this note, including version 21H1, as recommended by a member of the official PSO2 forums. Latest graphics drivers have been applied, as well. Also ran Intel Driver & Support Assistant to check for further updates, but nothing available at the moment. July 12, 2021.---

Tuesday, July 13, 2021: Ship 1, block 74: Was simply closing out the Friends List menu in-game (via the Start button on an Xbox 360 controller) while sitting still in Central City on my level 20 Force. pso2.exe closed with an error informing me Microsoft will inform me if there's a solution, which I believe is a first.

Friday, July 16, 2021: Ship 1: I didn't crash, but, I did disconnect (just from the game) after my girlfriend (running the same Windows version) crashed. This happened during a Gigantix fight in Central Aelio.

Saturday, July 17, 2021: Ship 1, block 33: Crashed while attacking a level 3 Pettas Sword (event enemy weak to Zonde) as my level 16 Hunter in South Aelio. I was the only one attacking the enemy at the time. No noticeable lag. Block was very inactive/underpopulated. Weather wasn't thunder storm/Gigantix.

Saturday, July 17, 2021: Ship 1: Crashed while running through North Aelio, just as I jumped while making contact with a field rock. Level 20 force. No noticeable lag or Gigantix. "Room" was at 26/32.

---\Documents\SEGA added to my Windows Defender exceptions. The PSO2 installation folder was already allowed. Defender fully updated.---

Sunday, July 18, 2021: Ship 1: Went to "Exit Game" via the in-game menus, as I have every time in the past when quitting the game. Screen started to go black (normal), but then the game refused to close. Instead it crashed. Was in Central City on my level 17 Hunter with two meseta sale spammers competing against eachother in area chat.

I'd like to also point out that these problems occur with absolutely no other games, no other programs on my PC. World of Warcraft, Final Fantasy XIV, Phantasy Star Online Version 2 for PC, Phantasy Star Online: Blue Burst... you name it, it's not an issue.

This sincerely seems to be a problem with PSO2: NGS. So, again, I sincerely hope you'll all drop as much information as possible here, in the hopes they'll fix this nonsense. I can wait for more content. I can't wait for them to fix what they've released. It's not acceptable, in my opinion, after the base game had such a successful launch in the U.S. But this isn't the topic for such. Please post as much info as you can here, in the faint hope they'll actually pass this on, shared feelings, aside.

Thanks.

Strange, following the first three pictures you posted but clicking on "Steam" instead of "Xbox Live" takes me to a 'steamcommunity.com' page to enter my Steam username and password. Even if you didn't have a valid Steam account, I'd still think it would take you to this page...

It seems to work fine for me in both Mozilla Firefox and Google Chrome. I've seen others report the same issues, however. Have you tried clearing your browser's temporary files (cache, cookies)? *Note that clearing cookies will log you out of everything you're currently logged into, so be sure you either know your passwords or have them saved in said browser before attempting.

If that doesn't fix it for you though, I'm honestly not really sure what the issue could be, myself...

@Moofey said in [PC - Steam] Rare, random crashes:

Just an update since people are still posting in here:

After catching up on updates with Win10 (including upgrading from 2004 to 21H1) I found that I haven't had an issue with the game crashing since then. Since my fix included upgrading to 21H1 my suggestion would be if you're still on an earlier version of Windows 10 (2004, 2011, etc..) to upgrade, and then update it.

@Moofey Apologies for reviving a week-old topic, but has this still been your experience? I updated to version 21H1 and for about two days it seemed as though the crashing had stopped entirely. It's back to occurring at least once per play session though.

I did the same.

You'd need to follow this guide to use your pre-existing data on the Steam version: https://store.steampowered.com/news/app/1056640/view/2744333355093860744

But i if you've already fully logged in on Steam, I don't think you can transfer your Microsoft Store progress over to said Steam account, unfortunately, according to the guide above, anyway

@SuperXTornado It's part of the NGS installation. You can select to log directly into the base game's lobby from the character selection screen upon logging into the game, but first you'll have to do the NGS prologue story line on at least one character on the account, which doesn't take too long. Once you've done that though you can switch between NGS and the base game from either the character select screen or by changing blocks in-game (using any ryuker teleport device in NGS, one being in the city you end up in after the prologue).

I'm having the same issues with random crashing (also using the Steam client), but it's sort of been on and off since the game launched.

The first few times happened during the opening story line, just as I made it to the city, was told about mags and was sent to the fountain area to trigger another cutscene. Crashed there twice, disconnected once, and each time I had to restart a bit further back in the story, just after waking up outside of the ruined village.

I've already reported the crashes mentioned above, and can understand that the launch server lag likely contributed to the problems at the time.

It seems lately though that it's been happening much more than usual. Just last night I crashed three times, twice with the game just freezing and Windows prompting me to close it, and once with the game just stopping and closing itself.

I also can't really pinpoint the supposed issue, unfortunately, due to just how random it seems. All I can really confirm is that I was in Central Aelio on ship 1, not far from the city, and I'm certain at least two of the times I was running when it occurred, either playing my level 20 Force or level 16 Gunner. No noticeable lag to speak of.

I checked my game logs but I'm unable to find any sort of beneficial crash log of any kind.

Posting my specs as well in the off-hand event they'll be found beneficial (I'm running the game in the recommended settings, which were also verified by the official NGS benchmark tool):

• OS: Windows 10 Pro, 64-Bit (10.0, build 19041.928)

• Language: English (Regional setting: English)

• System Manufacturer: MSI

• System Model: MSI-7917

• BIOS: v1.12

• CPU: Intel Core i5 4690K @ 3.50GHz, Haswell 22nm Technology (4 CPUs) ~3.5 GHz

• GPU: 4095MB NVIDIA GeForce GTX 970 (EVGA)

• DAC type: Integrated RAMDAC

• Device Type: Full Display Device

• RAM: 8.00GB Single-Channel DDR3 @ 799MHz

• HDD: 2 TB 'WD Black' 7200 RPM (SATA-III 6.0Gb/s)

• DirectX 12

• No problems found in any DxDiag notes.

@Cult said in Gigantix Issues:

@XxNaHtExX said in Gigantix Issues:

@Cult

I figured this would be the next response. I'm glad I wasn't disappointed.

I've been investing in this game via premium subscription since it's NA launch. Clearly, Sega would have little to no interest releasing NGS without the temptation of profit. Thus, all profits made from the base game were without a doubt a driving motivation.

Now let's be real here. What we've received here isn't a complete product, nor was it properly tested prior to release. I'm not going to write an essay, but if you were to say you're pleased with the way things have been going, I don't know that I'd believe you.

Also, don't be afraid to support a project you invest heavily in time-wise. But when problem after problem occurs, it's difficult to justify continuation of funding. I don't believe in any way I'm in the wrong for my less than pleasant experience thus far.

Problem after problem? A weather issue that was fixed in 2 days? Besides the launch lag, everything else has been great. Gigantics even with the weather were great. Countless 32 man groups. Good gear. Easy to farm. Can grind all day or an hour. If it’s not that pleasant for you then take a break. Play Genshin. Play FFXIV. Play anything else. You’re not forced to buy premium. You’re not forced to do any of that. It’s a new game. You knew well in advance how it would be. Content wise it’s exactly what they said it would. Down to the cap. The scratches. The announcements. Gignantics update.

Shit happens. Base PSO 2 had far worse issues than this has had so far minus that first week. Nothing that severe has happened besides the first week. They didn’t wait til next week to do this maintenance like they could have either. They’re fixing it now. Shit takes times. It’s also GLOBAL. Things have to come out all at once. Between 2 countries blah blah blah. It’s not even to say the fault is with the NA side either.

PSO 2 lasted 10 years. They’re doing something right.

Launch lag that apparently didn't occur on the JP servers (admittedly can't confirm, as I don't play on JP).

PSO2 -> NGS models appearing incorrectly upon initial load. In other words, my character doesn't load properly for others, and theirs don't load properly for myself. The issue corrects itself, but is still present.

Scratch banner not appearing properly for the Xbox One version: https://ngs.pso2.com/news/announcements/announcement202106222 Which resulted in the temporary suspension of the Soldier Line ac scratcher.

Game my crash when opening "My Recipes" from the food stand: https://ngs.pso2.com/news/announcements/announcement20210624

Game may crash when waypoint is placed on the world map: https://ngs.pso2.com/news/announcements/announcement202106242

Multiple material items being selected when accessing a region mag: https://ngs.pso2.com/news/announcements/announcement202106231

Meseta loss from simply leveling a class or moving throughout the game world.

https://ngs.pso2.com/ Under "Featured Headlines" shows everything.

That's what I meant by problem after problem.

I'm not going to argue with you. I encourage them to fix the problems, and add everything to the menus that remains grayed out upon finishing the current quests. I enjoy the game itself, but there's no need to act like it's okay.

@Cult

I figured this would be the next response. I'm glad I wasn't disappointed.

I've been investing in this game via premium subscription since it's NA launch. Clearly, Sega would have little to no interest releasing NGS without the temptation of profit. Thus, all profits made from the base game were without a doubt a driving motivation.

Now let's be real here. What we've received here isn't a complete product, nor was it properly tested prior to release. I'm not going to write an essay, but if you were to say you're pleased with the way things have been going, I don't know that I'd believe you.

Also, don't be afraid to support a project you invest heavily in time-wise. But when problem after problem occurs, it's difficult to justify continuation of funding. I don't believe in any way I'm in the wrong for my less than pleasant experience thus far.

5+ hours to address a specific problem that occurred after the weekly 5 hour scheduled maintenance because they clearly didn't beta test the implementation. That's gold.

I've had this happen before, and honestly I'm not 100% sure what fixed it. It's working fine for me currently, however.

If it keeps happening, try deleting your web browser's cache/temporary files (make sure you don't delete your saved passwords, Autofill form data, etc. Resetting your cookies may be a good idea, but note it'll automatically sign you out of all websites you're currently signed into).

Also try using another web browser, if you have one. Google Chrome is what I'm currently using, but honestly any modern browser shouldn't have any issues...

You may have to allow pop-up windows for the website, also, seeing as how the Microsoft option opens a new window entirely.

Good luck!