@Fiona-Respha Damn. Alright, thank you for the help!
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@Fiona-Respha Wow. I'm a bit shocked that it's handled that way. Well before I start hounding Microsoft for refunds, a followup question would be that if I delete both characters, refund the pack, then buy it again, will I be able to redeem it fresh on the new character, or is it somehow tied to my pso ID in some way? Thanks for your time.
About a week ago, I put in a support ticket regarding my issue but it occurs to me that with the current state of things with the virus, I have no idea how long a response could take, so I figured I would ask my question here as well and see if the community had an answer for me.
I bought the Sonic pack and redeemed my items, got all set up to play, but found out the same day that I had accidentally created my character on the wrong ship/server. Naturally, I assumed that since there is not character transfer right now, a player would be able to receive the founders items on another server, like most preorder bonuses in typical games these days. Unfortunately, not only can I not transfer my original character with all the items, there is no way to transfer through a shared storage, AND the new character on the other ship seems incapable of redeeming any of the items whatsoever.
Am I just screwed here? It seems absolutely outrageous to me that a player could just be out 60 dollars because they accidentally ended up on a different server from their friends. I considered deleting both characters in entirety, and seeing if starting fresh would fix it,, but the message of "all possessions lost" sounded pretty clear unless I am misinterpreting.
Tldr, should I just ask Microsoft for a refund A.S.A.P. or is there a way to fix this?