Used a color change pass roughly fifteen weeks ago to change an innerwear to another color for my CAST in order to have a tattoo display how I wanted it to. About ten weeks ago submitted a report after noticing my color was reverted to the default, meaning I'd have to use a color change pass (I didn't have another at the time). Got a response a bit later stating the team was investigating and this has been submitted to the "proper team".
Last week I sent a follow-up asking about this again, because this problem still hasn't been resolved and got a reply today stating it's STILL being "investigated by the proper team". I'd just like my color changed back to what I saved it as, that's it. This isn't a complicated ask, but it's been a VERY long time now to wait.