Having the same issue even with the Ark Launcher.

How the heck does NGS not support 4k?

This is a great discussion keep it going we need this to be escalated to their team. It's clear that they didn't factor this into the localization and its also true they are leaving money on the table. Its also not very competitive when other games like ESO offer you so much for your subscription and include things like material storage!

They need to localize a bit more we are in NA not JPN and people in NA don't like buying everything with a 30 day time limit. Even if it was a one time fee I am fine with that.

Hello to the PSO2 Sega Support Team.

PSo2 on PC needs some fixes that clearly have been addressed on the Xbox One X Version.

The issues relate to users with modern monitors being unable to enjoy the game without significant tweaking of their game files.

You can Reference my post here for a work-around and the Arks-Layer launcher does help however it only works if you play the game in exclusive fullscreen which is an issue as it breaks the Xbox Game Interface Integration and causes all sorts of in game problems.

Issues:

• Unable to Play at Naitive Resolutions above 1080p (Most High end Monitors are 1440p or 4k)
• Unable to Play on Borderless Window when tweaking resolutions above 1080p
• Illegible Text on Resolutions Above 1080p
• Unable to Leverage the Xbox Interface when Playing with Exclusive Fullscreen (MAJOR ISSUE)
• When adding friends on Exclusive Fullscreen expect screen flashes and random crashes.

Desired Resolution:

• We need a Borderless Window Mode or Virtual Fullscreen needs to scale up to higher resolutions (Currently Virtual Fullscreen can not go above 1080p)
• Xbox One X 4k Font Support needs to be ported into the PC Version
• Naitive 4k Support Needs to be ported to the PC version similar to the Xbox Version
• 2560x1440 Naitive Resolution Support

If you are also having issues wtih higher resolutions consider using the Arks Layer Launcher or implementing the fix I posted last week:

4k Resolution and Text Fix

Material Storage should be part of premium or be allowed as a purchaseable cash shop item. This is not Japan we don't like 30 day purchases.

Use PSO2 tweaker its out now.

I can't get in either they need to increase the capacity of the queue server. Also they need to enable auto-afk boot that alone is not helping the situation.

https://forum.pso2.com/topic/3077/4k-workaround-with-improved-font-size

Hello,

This has been a challenge for a few of us on the forum did some tweaks with the screen and my font size has been much better actually legible on 4k. This still needs to be fixed in the game and the Xbox One X has much better 4k font.

Step 1: Open your user.pso2 via notepad or a editor like Atom or Notepad++. The file is located in your documents folder by default: \Documents\SEGA\PHANTASYSTARONLINE2_NA

Step 2: Do a CTRL+F searching for Screen and replace existing values with the below:

 },
        Screen = {
            InterfaceSize = 2,
            MaxScale = 2,
            PreferredScale = 1.4,
            ReferenceResolution = {
                Y = 1080,
                X = 1920,

Step 3: Repeat the same and search for Windows and replace with the below.

Windows = {
        Width3d = 3840,
        Height3d = 2160,
        Width = 3840,
        DisableMemoryOptimize = false,
        FullScreen = true,
        Height = 2160,
        VirtualFullScreen = false,
        DisableDirectX9Ex = false,
        ManagedDevice = false,

You should after this have a workable 4k, best of luck.

On Xbox One X the text is perfect 4k on pc is awful. This would be an easy fix for them to add to PC