UPDATE: the suspension was lifted and I can log into the game again.
Converse with fellow players
Hi. 1st time posting here. So the issue I'm having with my account is regarding a suspension. A few Days ago I tried to buy the Episode 6 Deluxe pack for the game through Steam. The purchase got flagged by Steam as "apparent" fraud when I tried to use my own card which then restricted both my Steam and PSO2 accounts. After 3 days Steam messaged me that it was a false alarm on their part and restored full access to my account. However when I tried to log back into PSO2 I received the message that I was suspended and the code was 816. From my bank account records and my Steam purchase history the transaction did go through. I've only played this game for about 3 weeks and have never participated in anything that would be considered against the rules let alone fraud. I'm asking if there is a way to appeal the suspension and what can I provide to get it resolved if possible.