The problem, if they do an official statement about the height restriction :
- Players who complained about the height restriction will get harassed by a group of immature players.
- Players who complained about it won't like SEGA official statement.
- Some mockery will happen on Twitter or in their personal discord, probably trying to attack specific players.
And putting those factors, it's really hard to come out with a official statement where both parties can agree and won't fight each other.
Players showed their disappointment and move on to another game or left on JP... we actually don't know who made these decisions but it's can be a single person or it's the whole team, who knows? We don't work in Global Teams.
- Single person : I take this example because there is a case from Battlefront 2 where one developer decided to remove the helmet-less Stormtrooper and the decision was from a single person.
For the final message before this forum shutdown.
I would like to thank everyone who showed their disappointment and I really appreciate reading any kind of arguments that are civilized, players showed they have different opinions and perspectives over these issues.
Sadly, I had to lose some braincell while reading many threads related to censorship, because some people overreact on these issues.... and hope you guys can grow up and become civilized adults while we are growing in a progressive generation. 
Cya! 
. Teasa