This is all i have received from support,looks like a bot reply to me.
Hello ARKS Operative,
Thank you for the detailed response. We will forward this information to the proper team for further investigation.
We are currently investigating the issue and we are looking for a fix at this time.
We apologize for any inconvenience this may have caused. Thank you for your patience and understanding while we are resolving this issue.
The inconvenience has been many lost advanced capsules
I understand they are busy with the ep4 and steam release but this started 3 weeks ago I had no prblems until then and have played since beta.