Oh wow, a GM response. Never thought i would see that at all. I would love to be updated as well @GM-Deynger , same problem, ticket has been opened up over a month ago with no response in sight.
Converse with fellow players
My ticket has been open for 3,5 weeks at this point. I heard some people on the steam forums and on reddit waiting up to 8 weeks, before they even got ANY response and then they pretty much said, theres nothing they can do. So really don't get your hopes up to high. @Tanya-von-Degurechaff
@Kurumi-Tokisaki Their job would be communicating with the playerbase, especially in cases like that, which REALLY angers people. Remaining silent, even if they can't do anything, is just fueling the fire, for a good reason as well. The lack of communication is what gets people really mad, so the GM's are also the ones to blame for this.
You can tag them as much, as you want, they don't do shit, because they don't give a damn if you have this problem. @Amarantamin You're not the only one, that got scammed by Sega and the support team. Currently a lot of people having issues and none of us are getting replies, GM's remain especially silent and act, like these threats don't exist.
Thats honestly no excuse at all. Support tickets will most likely be sorted into their category. In this case Cash Shop. So no excuse to not look at those problems first and foremost, or at least into anything that concerns real money purchases. It also doesn't explain, why they are taking more than 3 WEEKS !!!!! now without any reply. I've faced the reality already. I got scammed big times. And that the support company, supporters and GM are the absolute worst at their job and deserve nothing but to be fired and replaced by competent people.
Yeah i thought about that too already. It's actually the exact same thing for me. It shows up in my "Shop Log", the AC are gone as well. The item never showed up in my inventory, storage or visionphone, which i all check on a daily basis, as well as it's not activated.
Super damn annoying to see nothing being done here at all.
I 100% agree with you.
The whole AC charged, but no item received, seems like a real scam at this point, with more and more people reporting in the same problem and not getting any sort of feedback at all.
Support doing nothing, GM's doing nothing, i'm seriously pissed and start to think that this is even intentional. I've never experienced any company in the whole world taking more than 48 hours to give you any sort of reply if you contacted customer services.
And here we are, with reports of sega/pso2 support taking up to a month or more to even reply.
That is still extremely long, pretty much unacceptable thinking about that 24-48 hrs max is the norm for every single company, that has some sort of support team. At least for a reply. Just makes me think even worse about the whole support team. -sigh- Even official sega support got back to me within 24 hrs, although they said to me, to go and contact the pso2 support specifically, point is, they got back to me right away.
Well the problem is, that they don't do anything to those support tickets for a long time. Mine is open for 9 days. A friend of mine with the same problem for 17 days. It's just incredible bad and doesn't present support and GM's in any good light at all, if nobody replies, like at all.
This is a huge problem right now. Same thing happened to me and my premium ticket 60, getting an error, had to relog back in and the AC were gone. The only you can do right now is to open up a ticket, but don't get your hopes up. I've been waiting for over a week with no reply. Others reported, that they were waiting for months with no reply or a reply, that "everything went as expected, you should have the items". and no further investigation on that, although they made a couple of tickets.
sega and pso2 support just ignoring the problem is the real problem though. at this point, not even the forum GM's are raising awareness or caring about this issue.