I don't know if it's Sega, Microsoft, or Lionbridge doing the content policing, but whatever the case, it has to stop. Furthermore, translation quality needs to improve. The work done so far is very poor quality overall, and the omission of huge swathes of content (like the item descriptions) is not acceptable.
I am a real player, not "someone banned who is making another free account". I have over a thousand hours in PSO2 Global already, and more than 15,000 hours in PSO2 JP. I have spent, and continue to spend a lot of money on this game. The content policies in place are making me very nervous for the future of PSO2 in the west, including NGS.