(to say nothing of how badly done Stormblood's launch was, which SE flat out lied about saying it was due to over population, when in fact they purposefully were throttling the playerbase during early access)
Ah, the Stormblood launch, i still have nightmares. Thanks to the fact FFXIV uses different servers for pretty much everything, going into ANY dungeon or raid or anything was almost impossible for days, and since watching cutscenes or doing instanced story quests were ALSO on different servers, you couldn't do that either.
Raubahn Savage and its easier roadblock, Pippin Extreme. Good times. I remember when people were even exploiting with mounts, not to do the quest, but to clip through the invisible wall that prevented them from continuing just to keep seeing the game.
Also, you want to fix reviews in the MS Store and Steam? Easy. Make it so you HAVE to play to review it. Review bombing or angry players saying "this game sucks" when they've played for less than 20 minutes is ridiculous.
This game deserves the 1.0 rating until they fix the launcher/Store issues.