A relaunch solves nothing.
Sega has already lost my trust. If they suddenly came out with an update tomorrow that gave the game years worth of content, and made everything right - I still would not play NGS again, ever.
The trust & money I put into Global PSO2 wasn't valued by Sega. My feedback was never valued by Sega. My time was never valued by Sega. Even when I put faith & trust into Sega when they came out and said NGS was going to release in a year, and that PSO2 would be fine - that trust was violated.
If I don't play Sega's games then I can no longer be burned by Sega.
Fixing NGS isn't the problem anymore. NGS was simply a wake up call that I can no longer (and should never have) trust Sega.
They knew NGS was going to be lacking in content, and still kneecapped old PSO2 anyway with hopes that everyone would blindly love the new thing. If they think I'm going to forget that easily, they are so wrong.