I am really sorry to hear about the inconvenience while trying to update or download the PSO2 NGS. Rest assured that our developers are doing their best to fix these issues. Please also know that we do not support any third-party programs as we are unable to assist if the game has an issue. We also advised to avoid too much hostility on this thread as we try to fix the issues. Thank you.
Thank you. User Zeke keeps telling people to use that illegal program so I hope you take appropriate action.
Great to hear you are actively looking into this!