@hee-ho I find that 3rd point very questionable.
While I have no doubt higher ups were pushing the spring release, I really doubt they just suddenly realized they had no content in the game itself and changed focus. If that were the case we'd have seen the roadmap significantly more packed with content updates and not new class releases (We should have had class parity on launch. Period.) and AC scratch releases.
I refuse to allow them to make excuses for this sorry excuse of a game. Especially when I've heard this was in development for 5 years. This is kinda what made me throw my hands in the air and walk away finally. With 5 years, even if I want to subtract 1 for covid, I don't know if I can even put all the blame on the higher ups after learning this and can even understand being given a hard deadline to just release what they have so the company can try to recoup the expenses of 5 years of development.
3-5 years is a typical development cycle for most any full release game you see on the market today. So unless the pso team is just horribly understaffed I just can't think of a way to explain away the sheer lack content even for a smaller team. If they are, then I apologize to them for being put in such a positions. But 5 years!
EDIT - I was much happier when I thought the game was actually a 2 year rush job. At least then I could explain the reused models and lack of npc variety, lack of quests, not having class parity, etc.