I really fail to see your logic here. So Gigantix and other models were done prior to release of the game, yet that somehow means they don't have time to make new models. There wasn't some big patch looming for an already up and running NGS forcing them to make due with what they had or risk pushing it back - as if people care if a patch needs extra time to polish. Seriously you using this "zero time" excuse on their behalf is lazy, they are the ones who set the deadlines here.
A game that has functioning base mechanics and no major game breaking bugs is what one would typically consider ready for open beta. Put out to help gather player feedback and assist with the testing process. You are the one accepting mediocrity here saying that bare bones system (not even a game) is somehow acceptable to put onto the market and expect people to start paying your hundreds or thousands of dollars through vanity, rng scratch tickets.
A jam packed roadmap that gets delayed a lot is not at all what I was referring to or expecting from Sega. I was saying that what we have is sparse and a indy dev studio could push out more than this on a lower budget. Again you are failing to see how little they are actually offering on such a long timeline compared to literally any other actively developed game on the market today that isn't also just a cash grab. Games that NGS must compete with to actually gain players, or at the very least stop losing them. Sega isn't a little studio, they have no excuse for this slow drip cadence other than to simply try to stretch the "game" out as long as they possible can so they can milk those who are willing to give them cash for Dress-up Barbie Phantasy Star Edition. We did all come here expecting an action adventure mmo right? Not to play scratchers all day with RL cash in hope to make our character pretty... right?
There is nothing inherently wrong with the questionnaire itself. It's simple Sega being completely tone-deaf to the current sentiment being expressed by their player base atm. This is a survey, that for PR purposes, should have followed a survey asking people if they were satisfied/dissatisfied with the game, what aspects, what they would like to see improved upon, the focus of future products, etc. But they didn't, they did the worst possible thing. They asked people who are largely unhappy with the current state of the game why they wont pay more money. And idgaf about players who were here for day 1 launch to now, as you point out most games see a dip, it's rare to see that uptick, esp for a niche mmo like this one. However, if you think that we aren't still losing players even now as I type this then you are blind to reality. This is not the time to be asking unhappy people to spend more, but how can we make things right? How can we move forward together to make this a better game given it's release in such an unfinished state.