@Sinow said in GM, please help: new account suspended - error 816:

@FANtasyStarOnline said in GM, please help: new account suspended - error 816:

@Sinow said in Another Suspension 816 Thread:

So an update for anybody else having this issue, my brother just got an email stating that his account is permanently suspended after "thorough investigation." This is a joke.

I will be uninstalling the game and will be sure to avoid SEGA in the future despite being a lifelong fan of the company and their games dating back to the SEGA Genesis days. I hope SEGA improves their support system in the future. If this were any other game, my brother's account would have been restored to full status within a week.

SEGA has lost two lifelong customers today. Good luck to all the rest of you out there.

@Sinow Not that we're going to miss your daily posts about beloved brother, but didn't you say you were abandoning this game a month ago? Guess avoiding Sega doesn't include their forums.

Somebody has to combat your thinly-veiled accusations towards players with the same issue. And I did quit the game over a month ago. I haven't touched it since then. I log in on the forums every now and then to see if anybody else pops up with the same issue and if it ever gets resolved. The answers are yes, and no.

If you want to respond to this, knock yourself out. I won't be seeing it, though, or any of your other posts, for that matter. Have a good one.

i am really sorry to hear that the thing would happen to players who are really into the game as well, this is really an unfortunate situation for everyone involved, but it feels extremely unfair to them especially.

and i would cut @FANtasyStarOnline some slack, they give out some genuine advice to problems other than this, and on the forum is probably the only place they’d get away with talking like that, away from life’s actual problems.

@Thunder14 said in GM, please help: new account suspended - error 816:

rip your account you got 816

big rip i read it's the worst ban code

@リンコ said in GM, please help: new account suspended - error 816:

Did you solved it ? My account also got 816 too. I was new for this game too, only played this game like 15 hours, and today when I start it, says my account got banned.

no - my support ticket went dark a handful of days ago, so im not optimistic in it getting solved anytime soon, or at all - and im sorry to hear that, hopefully you have better luck in getting your account back since you played for longer hours.

though, was it the steam version too?

@LapisWave and thank you guys for the words and bringing this into GM's attention and @Sinow thank you for the words of encouragement, sorry to hear about the situation - its gotta suck after sinking much money and time into the game only to get the ban.

@Anthro-Cheetah said in GM, please help: new account suspended - error 816:

Best of luck then.

thank you, I sure need it

@Anthro-Cheetah said in GM, please help: new account suspended - error 816:

You won't get any answers. The GM can't help since he/she has no access to the records. No matter how many times you email them about this, they won't answer. Those responsible for review/ban will only tell you that you violated the terms of service and they don't have to tell you what caused it.

so I’ve come to expect - still it wouldn’t hurt to try and pry a bit more, since I have also read stories of people successfully appealed for a ban.

@Ika said in Account suspended for no reason:

Im helping i gan get some help. I have an account and i have paid for premium and alot of ac and sc and i randomly got suspended. I have never talked ingame chat or live with people and have only plaid with my friends in game. i have only levelled sold a few things on the market done my room and caseno so i have no idea what could have possibly happened. I submitted a ticket and was told they are looking into it with no ETA. I am wondering if anyone knows a fasterway of getting back in as i feel like my money was stollen from me it has been almost a week and i cant do anything, On top of that this is during Covid 19 and there isnt much more to do. I have never cussed in vc and never played with a random person or even chatted so there should be no reason for this suspention. At the very least does anyone know how i can get my money back as it is wasting my money!

Hopefully you will get your account back - in my case i didnt pay (never got the chance to even i was planning to if i do get into the game, as it's normal for me to pay for mmos that i enjoy) and they never promised that they would look into it. I think your case is more hopeful than mine.

Were you on steam as well?

@FANtasyStarOnline said in Account suspended for no reason:

Ika, where are you from?

why do you always ask?

@Ika said in GM, please help: new account suspended - error 816:

I Got banned randomly too i just got the game i havent ever chatted in game with text or voice. I have only sold things on the market leveled and Like that rappy shoot game. so have literally no idea what it could be from. Hoping A GM can help me as well if a GM sees this as i am paying monthly for premium and like 2 days after i got it this happened. i have only had the game for around 4 days so nothing possibly i could have done. Again i have never used voice chat or Text so i see no way how i could have even offended anyone. the worst i did was kick a random person from a party so my friend could join.

Im sorry to hear that, what platform were you playing on and is it an error 816 ban as well?

@FANtasyStarOnline said in GM, please help: new account suspended - error 816:

That's more than a little suspect that you say you got the same copy and paste reply as many others... almost like a "group" of you were caught doing the same thing.

a quick search would get a lot of people who were banned with my similar situation. for example, here's a random dude on reddit from a month back with my exact experience: only to get the exact same reply a quick search in the forums with the key words "816" or "suspended" would also show that the support was not the most direct when explaining the offense.

I think i deserve at least an explanation as why my account was banned. I could make a new one and forgive staff or the auto-ban system thinking i was being suspicious if only i knew what i did to be marked for that and try not to act such, but with my steam account being hard-linked with the account unlike other games like, say, warframe (never banned me once), i can not be as understanding.

If i was using new account to cheat and such, it would be a waste of everyone's time posting about this here - And even though i could do just that, opting for the Win 10 ver of this game should not be the solution to this.

anyway, if there is like a head of POS2, or maybe Haruki Satomi himself reading this, again, my ticket number is 71791 - i would at least know what exactly i did to deserve this.

@FANtasyStarOnline And i hope i didn’t come off as too strongly - this ban was a blow i didn’t see coming, it has ruined some good times with my friends who invited me to play to say the least, it is a really disheartening experience.

@FANtasyStarOnline said in GM, please help: new account suspended - error 816:

That's more than a little suspect that you say you got the same copy and paste reply as many others... almost like a "group" of you were caught doing the same thing.

Or i did my research on this situation which occurred multiple times in the span of months on multiple platforms, before i decide to ask for help.

Please tell me what i did, who “caught” me and for what, because I am really at a loss - that’s exact why i mentioned “the same copy and paste reply”, since the support always refused to state exactly what the account was banned for in all the situation I found, they were all vague with the same message of breaking tos.

Take a look in your reply history and you will see what i mean. It’s pretty insulting to be banned for nothing, then accused of playing foul in the system of a game i didn’t even get the chance to understand.

(@pso2 If this was because i really didn’t like, or dare I say, hated the elf boy’s accent from the first mission then I apologize, pls return my acc thnx

EDIT: after receiving the email reply, i hereby retract my apology to the elf

@FANtasyStarOnline said in GM, please help: new account suspended - error 816:

Mooters, where are you from?

the us

And i just got the same copy and paste reply as many others, which is astonishing and unsurprising at the same time - I really wonder what sort of “illicit” activities are, since I was never in the game long enough to do any activity at all after finishing the first mission If anyone/staff here can help with my situation i would be really grateful, again, my ticket number is 71791