Rappy Burst Twitter is reporting that ONCE AGAIN, Sega's method of detecting CBT participation and auto-distributing items well after the participation date is STILL BUSTED. I cannot begin to describe how gaslit/triggered I am over seeing this happen AGAIN to players.

https://twitter.com/RappyBurst/status/1417797778235920385

Back when PSO2 launched its original Xbox CBT and was supposedlyawarding players for participating in UQs with Halo accessories, Dreamcast Mags, and then 500AC from a survey, I wound up never getting ANY of mine - sent a contact to support (Ticket 53861), had screenshots, communication emails, login dates and times in my player log to back everything up, and after MONTHS of warning them something was wrong with their item distro system and hearing NOTHING back, some rando finally replied back from the support team with a "Sorry you didnt redeem them during the period, you get nothing!" - as if they didn't even read any of my bloody documentation.

And now it's allegedly happened AGAIN to unsuspecting NGS players? Hah, good luck getting support to reimburse you! Ya'll probably only got your disappearing AC&SG back when NGS launched because JP players were probably complaining about it too.

"Before we proceed with this inquiry, we would like to know if the closed beta rewards that you have listed were ever redeemed from the visiphone? We patiently await your response."

....get ready to hear that garbage in spite of the fact your NGS CBT stuff didn't show up in the first place. It's not Sega's fault right? Right? This is exactly what happened to me the first time and it was never resolved, and this is exactly why I skipped not just the NGS CBT but the early launch weeks filled with crippling lag and disappearing Meseta that was even acknowledged in a News announcement. A person shouldn't be as stressed as I am over pointless virtual items and yet here I am again because Sega is horrifically untrustworthy when it comes to fixing these problems.

@GM-Deynger It's already the end of the month and I've seen absolutely no response from support about this. I'm still missing my accessories/camo/mag/500 AC.

It's been close to two weeks since I sent my first ticket to Support and there has been no acknowledgement that this is being looked at or resolved. There's a second person now that's posted here about a similar-sounding issue, and now we have this phantom Visiphone redemption bug that's plaguing everyone....

Scroll to the bottom of the page and hit the refresh key, scrolling towards the bottom as the page refreshes usually fixes this. Not sure if it's a caching issue or something janky about how it's loading/resizing the area where the text appears but it;s certainly annoying when it happens.

If you are logging in on Steam then you may instead need to log in through a Microsoft-exclusive client before the items appear.

Otherwise, "uhoh". Support hasn't been responding to these.

I'm getting a message about a phantom Visiphone redemption as well. Is anyone here that is experiencing it an account-link person? Those of you that have a phantom redemption being messaged to you, can you try logging onto whatever client you don't usually use and see if it's visible there instead?

...hmm. I'm not 100% certain as to whether or not there was an SG ticket in there for the Battle ranking either and am worried mine is missing.

I've been trying to get in contact with Support about this issue since the Steam launch and have yet to see any help/results here on the forums or after ~two support mails sent. Am figuring in (my case it least) either the distribution outright failed, they disappeared due to something from the account link process, or I grabbed them from the Visiphone during a server connection issue/desync and they got eaten by the void even though it looked on my client like I got them successfully.

Between stuff I earned disappearing with no explanation and now around half a month of no response from support, I'm very disinclined making any cash purchases and risk it failing & taking my money or my items evaporating again with no hope of a Support response in sight were things to go wrong.

I've sent two support tickets about this already, the first one was over a week ago.

I literally just got pulled out of the beach urgent around 30 or 40 minutes ago - was running around picking things up and then noticed after a few minutes I was the only thing moving, and then the entire game, all of the servers, and even this website went down (east coast). I'm betting any rares I picked up while everyone else was motionless is forever gone.... This happened in the closed beta too and was keeping people from completing the prologue/tutorial mission because the walls wont lower without a ping to the server so your character is infinitely stuck, walled into the forest.

And something similar seems to have happened to my Photon Halo A and C tickets, Dreamcast evo device, and the other items I put into my storage from the Xbox beta. I have the stuff that was distributed before it (Photon Halo B & Salon Pass), I have the stuff that was distributed after it (Flowen's Sword skin), but anything from that "complete # of urgents during the closed beta" campaign, including the 500AC ticket from the post-beta survey is just gone as if it weren't there. All of it should be in my default storage but it's not.

Is there any way I can get in touch with a GM that can restore the items to my character in-game? I submitted my login history info with the ticket, screenshot of the beta participation, and other info showing I was there, met the requirements, etc. After tonight's disconnect, it's 100% clear that something screwy happened with the connection - I didn't notice til now because I was one of those dum dums that was only logging in quick on Xbox since February to grab and store items & said "hey I'll just wait and enjoy this on my PC" .... and then the Microsoft Store happened.

Steam is finally working great and literally EVERYTHING else is where it should be, but those particular accessories, mag, skin, and AC ticket (and I think a small handful of Triboosts) got Thanos'd out of existence and I can only look at tonight as a horrifying realisation that if I keep playing and the game disconnects in a way that it loses track of my character & progress, I'm worried none of my stuff now or in the future is gonna wind up being safe from these technical problems.

And no, these were not accidentally dropped or spent. These were placed in storage with EXTREME OCD and knowledge of how easy it is to accidentally spend things like SG and whathave you from the JP version. Is there that has experienced the "everyone is frozen and nothing you do matters" issue? It's seriously a continuous dark cloud hanging over my head as I otherwise enjoy the game. Please help.

I'd like to point out that an awesome setup for playing and streaming games like this is to allow a frame limit of 48 fps & an "auto-adjust graphics to target framerate" function. In most cases, it gives some pretty amazing performance results, the game would look pretty, and it's often hard to tell that 48 fps is slower than 60 in regards to how smooth the game plays.

Especially on an action-oriented online game, it'd be a MAJOR boon to be able to do this, on both Xbox and PC.

Still related, I actually tried to SHRINK the UI scaling (not the text size from the main menu) of the Xbox version and the smallest I could take it was 100% - I typically like to play at around 80% UI scaling size so that most of the screen is clear.

From the looks of the config file mentions, it sounds easier to manipulate it on PC than Xbox. Regardless, being able to shrink the UI scale smaller than 100% would be nice. And apologies if it's already in there and I was hitting the wrong buttons - am pretty sure enlarging it was the only option presented.