@JoycieC What a beautiful post Joycie! Very heartfelt, rational and eloquent. I hope they listen to you again
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@JoycieC What a beautiful post Joycie! Very heartfelt, rational and eloquent. I hope they listen to you again
Yeah, we've been giving feedback for the past year, and only a quarter of it has been listened to. The rest has just been ignored, and forgotten. I had higher hopes things were finally starting to turn around when certain changes to the game were reverted, but each day that goes by SEGA and its modertion/development teams keep making questionable decision after questionable decision, and it's left me depressed, and disappointed.
Oh I agree. They have a long history of ignoring player feedback, and imo it's one of the primary reasons that the franchise remains niche. The game is fun to play, but so many bad decisons are made that detract from it that would be SO easy to fix and yet they ignore us when we ask for fixes...
So I get you, I'm also very frustrated and sad. But personally I wanna keep trying for a bit longer. No shade on anyone who feels too djected to continue tho.
Why would anyone send feedback to sega when they clearly don't listen?
Because you miss 100% of the shots you don't take.
Also, they have demonstrated that they do listen in at least some cases. For example: the outcry over the cluster f that was Gigantix on release did result in that aspect of the game being retuned. Too bad it took so long bc many of my friends were so disgusted by how bad it was when it first came out they wholesale quit the game. But a few who quit and came back now thing Giga hunting is better than before.
Another example is JoycieC's post here about casino coins. He basically drew a line to Casino coins being purchased with real money, which is getting very close to being internet gambling in many countries. I think Sega freaked out bc of that feedback. At the very least they implemented a pretty generous change to getting CC shortly after (even tho we can't prove it's directly bc of Joycie's post).
Those are examples where they've listened to either a big enough outcry (Gigas) or just an insightful enough one (the CC).
One halfway one was how the JP playerbase went apoplectic about the crappy way Sega is handling SG scratch. IMO sega didn't go far enough to fix that, but they did issue compensation and a ticket. But yeah, that one does show that they sometimes will kinda listen.
Tho tbf it's def. true that they often ignore us. That's one part of why I skipped PSU tbh, I got sick of Sega ignoring the playerbase after years with PSO1 and CARD.
Hopefully they change their ways, and there ARE examples of them listening to feedback recently, but you're right that they've historically ignored us quite badly.
Schedules are one thing that people who manage their time around video games don't understand is horrid. There is no difference between random and scheduled for people who want to play the game when they feel like it and at least random doesn't encourage making 90% of the game outside the schedule irrelevant because you should only log in for the UQ.
I have seen some ppl espouse that view, and I can sorta see the rationale but why not just ignore the ones that come up on the schedule? To me it seems better if we have the option of knowing when vs. having no idea and no ability to plan for it if we choose. And yeah it def. promotes unhealthy behavior in some ppl I know who put off eating, sleeping, etc. bc a UQ pops unexpectedly so instead of having dinner or going to bed when they were planning, put off dinner and/or stay up later.
It'd be best if we could just play content when we wanted to tbh.
NGS counters are more tame. A short counter like Braver's or Luster front ones could reach triple the DPS of any PA. Even Ignite Parrying did about double the DPS of other options while in NGS it was so Avenger only does a 50% increase. Animations locks are good and add complexity outside of general balancing worries on what should have them and what shouldn't. Complexity should be achieved by adding mechanics not removing mechanics (animation locks). At least gameplay wise NGS got rid of lifeleech, damage balancer, megiverse, resta and everything else that made PSO2 dumb cheesy in spite of any on paper complexity it had over NGS (which wasn't too complex in any case).
Well we can agree to disagree on some of this stuff. Tho NGS counters ARE more tame, they're still integral to upkeeping DPS. I absolutely hate the animation locks though sigh. And yeah PSO2 had a lot of cheese in it, but you had to be pretty skilled to take full advantage of it and pass challenging ep 6 content well.
Also why the fuck do you people want to lock casual 32 or 8 people open world instances when everything else already has password options?
We want locked rooms in some part bc we've always had them. Some of my friends have literally not played in public games until NGS forced them too. I presonally LOVE playing in public sometimes but I also want the option to have locked rooms.
Forexample, 2 friends and me wanted to PSE farm on mt Magnus so we started a room on a low population block. then randos appeared and didn't listen to our reqeusts to not kill Ts until we had 4 bars. So it's pretty impossible to PSE farm rn unless you can fill a room w/ 8 ppll you know which due to how unpopular the game is is hard to do these days.
locking 32 rooms would be for getting faster Giga kills or solos.
I only disagree with point 8, I consider the ngs combat system is better in every way (it lacks skills to vary the rotation, but they said they would add more), you can see the animations of the skills without much flash nor glare that obstructs the view, in general more clear, fluid and understandable. I consider that point as something subjective, it will depend on each taste and that does not make it better or worse but different as well as a corridor system is different from one of larger areas:D
This is fair and I agree: it's subjective! Many ppl feel the way you do too, and I think that's legit.
@Furious-0 Thanks for your feedback, I edited the post
At the end of every Headline video, Hiro explicitly asked for feedback so please consider sending some in! As far as I understand it, the best way to do this is to write to support. Yes, they may not listen to us but the more of us there are who say similar things, the more likely it is they will consider making changes requested.
Here are some places to send feedback:
Tbh I do think that posting about it on social media helps too because no company wants their social media presence to be filled mostly with complaints, and as far as I understand it part of what pressed Final Fantasy XIV to be rebooted was the deluge of negative forum posts. We also know that sega employees have been around both PSO subreddits so airing you grievances there isn’t a bad idea. Twitter is also a good option. Here on the official forums is good too!
Here’s a letter I wrote about the major problems I see, please feel free to copy and paste it or edit out the parts you disagree with (chances are high there will be at least some!). It’s also wonderful if you feel inspired to write your own feedback instead of sending this.
To whom it may concern,
I’ve played thousands of hours of PSO1 GC and now PSO2 / NGS. Fundamentally I love the series and want to see it survive and thrive and in the past have spent a lot of money on it to ensure it does. However, I think the way the game is going is quite concerning and it's likely you're currently losing money on the project. You are certainly losing players. I’d like to give you some insight into why many people who used to play and spend money stopped doing so, and what changes may prompt them to play and spend again.
Personally, I’ve been not spending much money on the game since SG Support Scratch was delayed in PSO2 directly because I thought it showed disrespect to the playerbase to not release that earlier (especially after we were promised parity with JP). Recently I decided to spend some more again, but please know that I am doing this only because I think the game is doing so poorly that the franchise may be in jeopardy and that my spending does not mean that I’m happy with NGS. I’m an outlier, not the norm; you’re not going to be able to rely on charity to survive. Eventually I too will stop spending money if the game continues on its current unfortunate trajectory. In fact, the recent egregious cash grab of the Sonic collab having exclusive items such as the spin dash locked behind very high paywalls has left an incredibly bad taste in my mouth and I find it more difficult to justify financially supporting you.
So please note that I would spend even more money if I were happy with the game. I have many friends who are in the same position, some of whom have quit not only spending money on the game, but the game entirely due to how unhappy they are. They also feel unheard so they don’t bother to send feedback so hopefully you will understand that many people feel the way I do, even if they don’t feel respected enough to voice their concerns.
Here are some changes that would help the game retain players:
Solicit, listen to, take into consideration, and act on player feedback. Basically, look at how FFXIV manages their community interaction and take notes (FFXIV is the #1 MMO in terms of growth right now in no small part because of this). The PSO playerbase feels like we are very disrespected and unheard and by and large the actions of Sega reinforce that feeling. Please change this. I believe listening to us and acting on our concerns is paramount to PSO’s survival.
Please replace Daiki Hamazaki with Tetsuo Yoshioka or another director. Hamazaki nearly killed the game in episode 5 and NGS shows he’s unfit to lead a PSO project. In contrast, Yoshioka managed to create Episode 6 which is widely regarded as one of the best eras of PSO2. Basically, again look to FFXIV: what you should do is plan to reboot the game with a new director at the helm as they did with “A Realm Reborn”.
Show more respect for our time. We need schedules back, grinding needs to show results, etc. Most adults that have disposable income don’t want to sit around waiting for a UQ or gigantix to spawn. Many of my friends have quit in no small part because of the lack of schedule. Just this small change would go some way to bringing people back. Further, for those who still play the game the unscheduled quests promote unhealthy behavior like not eating, not using the bathroom, not sleeping due to not wanting to miss out. Speaking of, we NEED to be able to pause boosters again because not being able to also promotes the same kind of behavior. There needs to be some change implemented wherein playing the game results in tangible rewards that the player works towards. A crafting system like Zig would help a lot. As it is, to many grinding feels futile and most don’t want to rely solely on RNG to maybe get a good fixa drop.
NGS desperately needs challenging, rewarding, instanced content that is fun to repeat and can be played on demand. Right now most people get very bored after a few days or possibly weeks because the content is shallow, extremely easy, relatively unrewarding, and not necessarily accessible when they have free time. Give us something like Divide Quests (and something like the Zig system of creating weapons), Extreme Quests, or even traditional MMO-style raids. We need content to be released more frequently, or otherwise get a lot more content during the sporadic releases.
Give base PSO2 base more support. Reinstate Mission Pass, campaigns, Limited Time Quests, etc. It seems very strange that you went to the trouble of integrating the two games and then promptly cut off much of the support for the older one, especially with NGS having very limited content. Supporting PSO2 more now before a reboot can be done would retain at least some of the players that are leaving the game in droves for other, better managed franchises.
Rethink the monetization schemes. Right now, overall it feels predatory and both Free To Play players and paying players have quit over what they (imo rightly) perceive as predatory monetization. Free To Play needs a way to gain access to sell on the player shop as they had in base PSO2. Premium is frankly worthless in NGS at the current time, and due to how poorly base has been handled many don’t use it there either. The AC scratch bonuses are quite ridiculously ungenerous and need to be reworked. The recent SG scratch debacle was a case in point of going very far over the line. Give us item trading back; an MMO is hardly an MMO without the ability to trade with your friends. Implementing FUN scratch or an equivalent would be good, etc. Remember that many of us paying players care about how F2P are treated, and maintain close friendships with F2P players. If you lose F2P players, you also in the end lose paying players.
Fix the NGS market inflation. Get rid of the meseta in red boxes entirely or change it to a special, non-tradeable currency that can only be used to buy gear in a new shop (so new players have the ability to buy some gear, but cheaters can’t at all take advantage of the system). Some red box abusers were already incorporating Mt. Magnus into their runs so the fix may cut down a bit on the exploitation but it has not stopped it. This is extremely harmful to the game long term and for me the #1 thing that may cause me to quit in disappointment as a “straw on the camel’s back”.
Fix the combat. It’s not the worst, but it pales in comparison to base PSO2’s fluidity and complexity. The animation locks are terrible, not fun and stand in stark contrast to how dynamic base PSO2 was. Further, the combat in NGS is overly simplified and for many gets quite boring in short order. Ensure class balance. Braver was a big flop in no small part because it is very clunky to use and one can get better melee DPS out of Fighter and ranged DPS from Ranger more easily. Techter also needs a serious adjustment in terms of wand’s pp economy, vertical tracking, ungenerous counter window, and overall lackluster DPS potential. We also need at least ONE class that isn’t heavily counter based. Countering is fun, but it’s annoying that every class now relies on counters to upkeep dps. Overall the combat is too slow, please speed it up so it’s more like base PSO2.
Fix the lag and disconnection issues. This has been better of late, but it’s still a problem. Disconnections are especially frequent.
Reinstate the removed QoL features from base and improve QoL generally. This is more minor, but it’s sometimes small things that can be a straw on the camel’s back. It’s very frustrating to not ‘lock’ a storage when selling on the player shop; manually scrolling through the menus every time is bad, make it ‘lock’ to e.g. extended 1 once that’s selected as it did in base. Give us back guildcards. Give us back the ability to transport to a friend’s block from their entry on your friends list. Etc.
Don’t let RMT bots control the game. Removing trading, symbol chat, seeing whose shop you’re buying from, etc. are all justified in part to control RMT. RMT is bad, and it’s good to try to control it but stripping these fundamental parts of the game from it is a terrible decision that makes the game feel soulless and not really like PSO. PSO has always had trading and symbol art since the Dreamcast era, removing these strips it of a large part of its identity.
We need more robust, diverse options to play with and connect with others. Many players who play at a high level don’t want to play in public games, giving us the ability to lock instances might bring some players back. Giving us the ability to have larger friends lists and group chats would allow those of us who still play to more easily find each other. This change could be huge in terms of player retention. The caps on both are much too low right now. Alliances need to have more functionality in NGS similar to how they were in base.
There are more issues but these are the main ones. Please fix the game, fundamentally your playerbase loves you and it and wants it to not only survive but thrive. If you don’t listen to us the way FFXIV listened to its playerbase, you’ll die off or be relegated to obscurity. If you do, you still have the potential to become a major MMO. The choice is yours.
Best Regards, Mjolnir
Honestly, y'all should have known this shit was going to be pushed on everyone as soon as they started reporting that PSO2 NA was pulling in more money then PSO2 JP before NGS's release.
Could you please link to where you saw this? I'm sure you're right given that JP had a content drought for quite some time, I'd just like a source on hand.
This is just exasperating tbh. Some people I know who had quit or were on the verge of quitting were psyched for the new UQ and the inability to play it has pushed them further from the game. It sometimes feels like Sega is deliberately trolling us lol. WHY can't we just have schedules and failing that WHY can't they at least follow the old model of spamming the new UQ in the first few days so people can try it? I've seen so many angry people over this, and so many rage quits it's just.... Sad. Please do better.
IME this is the only trigger people still run. I've managed to hop on a few times since NGS launch. So you can maybe find it if you just loiter in the lobbies, and ask there. You can also try Phantasy Star Fleet's channel for your ship.
Many people were totally or partially unable to use their personal shops after the first emergency maintenance (Friday, June 11th) until the last weekly maintenance (Wednesday June 16). This problem was acknowledged on the official site https://ngs.pso2.com/news/announcements/announcement06113. What has NOT been acknowledged is that this bug affects a feature that is, in NGS, something we paid IRL money for.
This bug cost me probably millions of meseta because at the time it happened, 4* weapons were still selling for around 100k each give or take. By the time it was fixed, their value had plummeted to 1-2k for most.
Some form of adequate compensation for the loss of a paid feature for five days should be issued. An AC credit for the value of premium or the shop pass (depending on what people had) would be possibly be appropriate. But something should be done. Because it doesn’t feel good at all to be a paying customer who is unable to access a paid feature due to bugs, and then to not be compensated at all.
Does it stop at Sodam or do you go through all 3 phases of the fight?
All three phases. https://www.youtube.com/watch?v=U3o-CM21qms
It's impressive that anyone has even come close to clearing in a pug. I've pugged it three times and all didn't go well, to put it mildly. I try my best to be supportive, positive and encouraging but many of the players in pugs do have quite a long way to go before they may be able to clear it. Sad to say it but the gear check alone usually tells me that we're not getting past second form. Yes, yes: an extremely skilled player can beat d100 with no units, no mag, Riv weps etc. But often a lack of high level endgame gear does indicate a lack of progression in the game generally (for any wide number of reasons) .Gear Scores in NGS will be nice.
In any case this is not a quest designed for pugs. You do really reap a huge benefit from running it with highly skilled players in a prepared fashion (getting techter buffs beforehand from someone for instance). Further, it is extremely helpful if you can clear D100 because you'll have at least the Sodam phase down pat. This game is mostly practice (with some inborn aptitude and significant boosts to compensate for a lack of practice / aptitude from strong gear), so this will I think be something most avid players can clear with more practice. I think it's nice to have a challenge for a change. Also, although I haven't seen the video I did hear that there's been at least one duo clear (on JP tho where they have access to more powerful food buffs than Global does). So in theory only two players need to be seriously elite, the other two need to just Not Die. But ofc it's far better if everyone is around the same skill level.
And it's understandable that the most highly skilled players only want to run it with known quantities and don't run in pugs. I say that as a newer player who strives hard to be the best I can possibly be (while keeping my mh in mind lol), and still needs work in some areas. I don't feel entitled to run it with the best (tho I am happy to go if asked along to fill an empty spot!).
In a sense, this quest also tests one of the hidden 'skills' of PSO2: how good are you at networking with similarly skilled players? In this case for OP, it would probably be worth your while to try to find others via the Fleet Discord channel for your ship. Some ships also have their own discords. You may also look into transferring alliance to find an active one with stronger players who may sometimes need another person to fill a spot.
@Riesz I felt like Sega was pretty transparent in that NGS was going to be the continuation of the PSO series, and that PSO2 wasn't going to receive any further updates.
I mean, even the story makes it very, very apparent that PSO2 is done.
The wording they used in the past made no implication that base PSO2 would be neutered with NGS' release. It wasn't until recently this was discovered. They often worded that base pso2 would continue to receive updates with the release of NGS, and that the two games would co-exist. That in no way sounds like what ended up happening, in fact it implies that base PSO2 would have been supported more than people originally suspected it to be. (Granted updates can just mean seasonal events and/or scratches, it still didn't imply the removal of features).
This is exactly correct. Aside from that, the decision to drawdown this far on support for base PSO2 does not seem to make financial sense on the face of it.
Further, I don't see scheduling a month's worth of UQs as being that demanding manpower-wise. In fact, I hereby volunteer to do it lol I think it would take about an hour to do.
@Anarchy-Marine It's already clear that people are playing less as NGS approaches, and many have said they won't bother with PSO2 if the UQ schedule goes away. It's not "disingenuous" to worry that this move to do away with a schedule will harm the game. It's only logical.
Again: right now even with scheduled UQs it's often hard to fill them. It seems weird and unecessary to take away a schedule. What benefit does that serve?
@Fattest-Leg People will do that already, many have already gone into NGS hibernation. My point is that many will also probably hit that point of "welp done everything I feel like I had to accomplish in NGS until new content comes out" and then it would be smart for Sega to maintain PSO2 as a place those players can fall back on in a "I haven't played this in a while, let's do that for a while during this period I'm bored with NGS" way. I know sevearl ppl who have predicted they would do just that who now say 'lol well guess I won't play PSO2 anymore at all' because of the lack of UQs. It seems shortsighted and ill conceived to me to try to strangle base PSO2.
@Hooonter It doesn't matter what you agree with though, this is how many people behave. Which his why it would be intelligent for Sega to give them a solid option to go between NGS and base PSO2. Which is why taking away scheduled UQs in PSO2 is a bad idea. That may work for NGS (it's harder to see the ups and downs there because the game is newer and at least at first will likely be more populated), but if they do follow through and remove the UQ schedule for base PSO2 I think they will be less likely to retain players in that game.
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