I made a ticket on the 15th regarding an issue where I can apparently no longer launch the game and I have no answer or interaction as of today, the ticket number is "56427".
This worries me because I purchased 30 days Premium subscription after a few days of playing and checking the forums and how apparently support tickets take quite a while to be answered I'm afraid I might miss more subscription time, the extra AC I bought and the current in-game events.
A bit of a summary:
I've been playing PSO2 for about a week already on Windows 10 via Steam without any issues so far, but since the 15th whenever I try to start the game, after the splash screen and the GameGuard window show up, the game closes without any error message and the Play button on Steam lights up again.
I've already tried to "Check File" from the launcher, deleted and reinstalled the game (including the Documents "Sega" folder) but nothing has worked so far.
The original support ticket has attached a zip file with a recording and a dxdiag txt if that is of any help.