@Aviarei we have and will for the future, but this is two months into a much much longer story I don't think I can get into too much because I'm not one of the primary players.
Converse with fellow players
@AndrlCh it does, and we've done that, but it appears they made an alternate account after, and started showing chaos, today we found out they've made an alliance called "better original alliance name here" and made similar alliance flag art, and set their online status to "don't trust this person", we just don't want them to keep coming back, you know?
Need some help and direction with my questions, because this is happening in the game and not the forums, Im not seeing a clear answer, do I contact someone through the forum, message a GM in game somehow, contact Sega directly, contact Xbox support, Microsoft? Any assistance, direction and clarification would be incredibly appreciated.