If you still can't find it, the only other option is contacting support. https://pso2.com/support#contact-us
Converse with fellow players
This problem happened to me days ago after updating Windows to version 2004. What helped me personally was allowing apps through controlled folder access in the Virus & threat protection settings. If you click on the Windows symbol or the search bar/symbol on the bottom left of your screen, by typing and clicking Virus & threat protection go to Manage settings under Virus & threat protection settings, then click Managed Controlled folder access under Controlled folder access. Click Allow an app through Controlled folder access and Add an allowed app. You would want to browse wherever your pso2.exe and PSO2 Tweaker.exe apps are and add both of them to it. This is an example of where my folders are. Yours might be in different locations.
Ya that's really odd. I once bought a 90 day premium pass and couldn't find it anywhere on my inventory, but it ended up in my storage even though my inventory wasn't full. Are there no other characters either that you may of possibly transferred it to accidentally? Also do you know if you didn't use it already?
@Amari-Kigu Normally for me it's not all the time that this happens, yet it still happens a lot. No idea why it's not consistent and it worries me because I'm not knowing when it'll happen exactly the next time when I'm doing Magatsu's urgent quests. It's like taking a chance to become unsatisfied by defeating the bosses and not getting the guaranteed loot drops or being satisfied by actually getting the loot by from the boss without disconnecting. It's definitely just an unfair thing to be happening knowing that most others aren't experiencing this certain problem and getting the guaranteed loot every run.
I've actually been having this same exactly problem with only the Magatsu urgent quests and have no idea what's causing it as well. I've actually made a post about it around 6 hours ago with the same kind of screenshot shown of the part I got disconnected on.
Whenever I play this certain urgent quest it has disconnected me many times. It has disconnected me from the bosses before the final boss's urgent quest and from the final boss urgent quest. The last time I got disconnected was when I pretty much gotten robbed from defeating the final boss on the hardest difficulty and didn't get the loot since it disconnected me before I can even get the loot (as shown on image below). So it was pretty much the last straw for me that it kept disconnected me from this urgent mission. I have no idea what's causing this to happen for this certain urgent mission and I really want it to be fixed.