Thanks, that never worked before, but it did this time!
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I have linked my Steam account, however, the PSO2 bin shows empty and there is nothing in my mutable back-up folder. However, the new install definitely took up another 75GB on my hard drive. I went from ~ 175GB before installing steam to 250GB now. Anyone know where these files might be hiding and how to delete them?
Okay, here is the simplest way I have found to delete everything and start over - just delete PSO2_bin and everything the mutable backup folder using 7zip. https://www.7-zip.org/
Ok, was finally able to use 7zip to delete this folder and the stuff in mutable back up. BTW - Sega, please work with Microsoft to fix this. The mutable folder was taking up this much space on my drive - in addition to the 56GB of the install. Just plain ridiculous.
At this point, I don't care. I know what I'm getting myself into - I've run Support at several online gaming companies (Cryptic Studios, Linden Lab, Wargaming America) - so I know if I do charge backs, I will be banned in their system for life. At this point - I am willing to completely step away from the MS gaming ecosystem due to the horrible way they have implemented PSO2.
As stated previously, this has already happened to me 3 other times, this is probably the last straw for me. In fact, will be opening up a BBB ticket as well just for good measure.
It seems as if Windows Store is trying to update the game - I've tried repairing, I have tried deleting and I can't even uninstall the game. I have bought 5 months of premium time and have spent several days already just trying to get the game to work because Sega and Microsoft can't figure out how to keep permissions between updates.
This is the single most frustrating experience I have ever had with a a game and I've been gaming since 1982.