WE do apologize for the troubles you are experiencing with the game. In order to further assist you, please submit a support ticket via our site. In order to do so, please make sure you are logging in to the same platform for which you are playing the game, and then click on the Player Support Icon.
For example: If you play via Steam client, then click on the Steam option on our website under the "Log into your account". Or if you play via XBOX, then choose Xbox Live option. Logging into the correct platform will ensure there is no loop issue and it will let you submit your support ticket so that we can assist you.