@Kurumi-Tokisaki thank you for the feedback, although I've been playing on xbox one since the closed beta, I haven't had any issues until just now which is why I don't understand the reasoning behind this ban

@Kake-Guy-Joe I also got banned for doing nothing wrong, my assumption is I accidentally bought an item from a hacker and now they decided to ban me for it

So I've been banned this maintenance, but last I have checked I haven't done anything wrong, I've constantly played by the rules and haven't ever cheated, I've purchased items from the personal shop so I'm wondering if that might have been why, does anyone know how to fix this? I really don't want to restart