@Archetype-Luna said in Unified Service for NGS between Global and JP:
Someone, during one of the FFXIV fan fests, asked Yoshi P is a QoL improvement could be done and the response was yes; 4 months later, it was added to the game. During the last fan fest, they took on live questions via zoom and answered them. There is no middle man company like what we currently have in Global.
There is no middle man company in this case either. It's being published by Sega, and the support is being done by Sega staff. GMs have direct contact with the devs, there's stuff that has been posted in this forum that has been fixed by Sega, such as translation errors, the fact that the game wasn't downloadable outside the US, the Steam release due to performance issues with the Windows 10 version, the Thanksgiving event (I think), etc.
The Japanese playerbase has nothing like this. The only way the gauge player feedback is from the surveys they do all the time (kind of like the ones we have also had in global). The only time I figure they get feedback from players in a Q&A fashion would probably be during PSO2fest, which kind of hasn't happened since global launch due to the pandemic.