I'm having the same issue, do daily missions from past days not count? I've turned in so many quests and the damn counter just won't go up. I literally CAN NOT complete my Weekly 15 missions for a gold key.
Converse with fellow players
Sorry to hear that Serge, I lost a lot of gems as well from that.
Support has denied my requests for help with everything, even when I used a Cast Female item on a male, even though the tooltip said MALE ITEM. Confirmed Bug
I don't think support has the power to do anything at all unfortunately. They're 100% useless.