The ToS has to reflect Sega's representation as a company for the sake of legal and other bureaucratic matters. It's very maladaptive associative thinking to simply be like "It's against ToS; it should be banned." Although that is technically true, you cannot disregard the nuance that Sega has known and has not acted in such a drastic way for like 9 years in JP, and the entirety of last year on NA. Nor can you simply disregard that along with any online game it still carries the cavate I brought up in my OP that: "experience may change during online play.", and this almost always extends beyond the ToS. Which means, hypothetically in a lot of games any player could be banned just for using vulgar language in voice chats/etc; this is rarely if ever enforced without a clear appeal regarding harassment. (harassment requiring multiple interactions, with players attempt to stop communication, and the harassing behavior persisting and avoiding the block.)
However people are getting mad over what is essentially nothing and it's ultimately political by definition, and the citation to the ToS as a basis is ONLY used to justify their stance.
Let's take this comment for example:
@sonic65101 said in I don't see any real reason why symbol arts should have been removed, and Sega should bring them back ASAP.:
I'm fairly certain I was reporting more Symbol Art for being explicit than ads for scams.
I'd rather them be gone completely than see that gross stuff again.
If Symbol Arts are brought back, then each one should have to be manually approved.
Cutting out the fat let's focus on the middle line of text here. That alone is the core issue, and you can tell by the use of terminology describing it as "Gross stuff" that this is a projection of disgust. Which I mean, I get it. But it's clearly not analytical, clinical, or unbiased; nor should their stance be. They have a right to feel disgusted over whatever they want. Which is why the first line doesn't matter; because of course they would. And the final statement is a suggestion to the topic at hand to be debated, an over all good thought that attempts to compromises with the issue. I don't personally like it and would debate it, but suggesting such is not an issue.
However, the problem here that highlights it as a political issue; is still the middle line. "I'd rather them be gone completely than see that gross stuff again." Which begs the question: Why does something that offends your sensibilities need to be gone completely, rather than offering you a way to not partake? If you don't want to see it or participate why should those who have no problems also have to be restricted by what offends you? The only answer in response that I usually get is "because ToS.", but that has nothing to do with it; at no point in that comment is the ToS cited only after being called on it is the ToS cited as the reasoning. I'd personally rather resolve the actual issue in the community; and it seems like it's a moral one, or one where one side wishes to impose their morals on others.
To the people talking about "it's not completely gone, Alliance chat, etc." It's on life support after taking the pandemic to the lung; sure there is the allowed use in alliance and party chat, but as several people have pointed out that is very unwieldy for general conversation, and in some places completely removed. For example: In PQ on Base PSO2 you cannot party; and if you do not share an alliance, and have to set up a group chat feature (very few players even use mind you) for what may be a fleeting interaction; you have created so many unnecessary barriers just to give a general expressive reaction. This isn't reasonable and shouldn't be the standard, and frankly the game is lesser for it since again as I stated in my OP; features like this are what set this game apart.
Also btw I would hate the idea of obligating Sega to curate and approve of content generated in their game; 1. because of man power and they have their hands full as it is. But 2. and more importantly; because if it's not user generated content it makes Sega liable for copyright and dealing with fair use suits.
The BEST solution that would make everyone happy, UNLESS they want to push their morals on others is this:
3 options. Off (by default), Limited- Only alliance and party like we have now, and On!- No restriction. And sega goes back to the old method of enforcement and removes properly flagged material.
I have no problems with sega taking down SA that breaks ToS and enforcing their rules; I do however have a problem with them removing SA from local chat.