I'd like my SG back for the Mission Pass Gold Tickets that I have on hand.

I haven't received my AC from the Microsoft Store purchase. I purchased SG originally and after the customer support team failed to provide me with an adequate response I made another purchase. This time I screen recorded the entire thing, purchase a small amount of AC on the MS Store with the same payment method, and then logged in to PSO2 using Win10/Xbox install. No AC was granted.

So now I'm patiently waiting for them to provide me with my $100 in Star Gems purchased using a gift card + PayPal to cover taxes and $5 worth of ARKS Cash purchased with PayPal.

Oh, and I haven't received my Xbox Ultimate perk for February, either.

Something is wrong with the Microsoft Store / Xbox purchases.

Note that Steam is working fine. I'm able to load up my Steam install and make a purchase through Steam's storefront without issue. This means that I receive my purchase immediately in-game.

I haven't made any purchase yet using Epic's store.

@ThunderingWolfz https://pso2.com/support#contact-us Try that

I also didn't receive a purchase I made through Microsoft Store, not my first time buying, and it was a gift card

Bumping this, just to reiterate the problems w/ this item. Overall it's pretty disappointing to be given a 1-time use item like this in the Mission pass. It's a gift box but we can't put it down for anyone else because it's account bound, so our only option is our own room. So, we place it like a decoration, but if we open it, it's gone forever. Not cool. I get they don't have to give us anything, but it would at least be nice to 1) use this for its intended purpose of giving a gift and 2) obtain more than one.

Per the "What's New" page for end of October maintenance this has been fixed: https://pso2.com/news/server-info/maintenancenotes1027

I was able to obtain my monthly perks from the Visiphone this morning after maintenance. This appears to be resolved for me. I'm hoping others can claim their items now, too!

Per the "What's New" page for end of October maintenance this has been fixed: https://pso2.com/news/server-info/maintenancenotes1027

I was able to obtain my monthly perks from the Visiphone this morning after maintenance. This appears to be resolved for me. I'm hoping others can claim their items now, too!

@Cristianocenizo said in October Xbox Ultimate Game Pass items NOT at Visiphone after redeeming perk code:

The support team provided me with the following response after I sent in more documentation:

The PSO2 Team (PSO2)

Oct 14, 2020, 16:27 PDT

Hello ARKS operative,

At the moment, please know that we are still investigating this issue. Due to the complexity of this issue, it could take time to thoroughly investigate. We truly apologize for the inconvenience this has caused and we ask for your patience.

We truly appreciate your support.

- The PSO2 Team

Any update on this issue? The month is almost over and we still haven't' received the October perk for Xbox Ultimate Game Pass.