Can a mod lock this thread or something? Nothing left to say on this issue. If people want to start talking trash, let them start their own thread.
Converse with fellow players
Honestly, I hate going through 3rd party distributors. I understand the appeal of having everything in one place/library, but this isn't the first time I've had issues because of Steam. I played a lot of Elder Scrolls Online before PSO2 came out, and I can't tell you how many times some update broke the login for Steam users ONLY. Everyone else was fine. I finally went through the steps to unlink my account from Steam and deal with Zenimax only.
If that was an option with PSO2 Global, I would have done that from the start and cut out the middle-man. Probably wouldn't be in the predicament that I'm in now, either.
I get what you mean. Sega has to do an investigation of their own, and that makes sense. That "handshake" seems to only works one way where Steam detects something fishy, and poof, there goes both your accounts. If you want them back, you have to appeal to both companies because it's not like Steam is gonna say, "Hey, this guy is alright. We unbanned him, so you should, too."
And yes, I made a mistake when I added it to my cart twice, but that money wasn't at the point where it was going to PSO2, yet. I cancelled it before it even went to my Steam Wallet. And this wasn't even a refunded transaction, btw. I backed out and deleted the extra AC before even attempting the transaction.
So if that was the reason behind this whole mess, that shouldn't have had anything to do with PSO2 in the first place. It's an unknown reason because making a simple mistake on Steam isn't against the PSO2 TOS. If I made this mistake with another game, and my account got restricted because of that instead, would I still have gotten banned on PSO2? Probably, but there's no communication about the issue, so it's all speculation.
My gripe is that I've missed out on a lot of stuff over the past 2 weeks, and it's because Steam basically said, "That's weird... Oh nevermind, I see what happened," and it's taken 2 weeks for PSO2 to say that they're probably looking into it.
What's keeping me from making a new account? Between 1-2k hours on my NA account, and more money spent than I want to add up. Why would I want to start over after all of that? Even if that wasn't the case and I was a brand new player, "Just make a new account" isn't really a solution to getting banned for some unknown reason.
And if Steam restricting my account and PSO2 banning me at the exact same time isn't them shaking hands, then I'm at a loss for any other explanation. Maybe they both randomly drew my name out of a hat at the same time when I bought AC. The only difference is that Steam reversed it on their end almost immediately, and PSO2 waited 2 weeks to send an auto-reply about investigating the "complex situation" to those of us with this issue.
Yeah, I've read through the TOS multiple times over the last couple weeks, trying to find something I might have done that's against the rules. Their policy on the whole AFK/Leaving early during quests is broad. They pretty much don't care if it's a legitimate disconnect or any other reasons, it's against the TOS. So if someone reported him, that's probably what triggered it.
On the bright-side (for your friend), I've seen people say that an 817 isn't as serious as an 816, so it might be temporary.
I got the same email a couple days ago. I really don't see how this is complex. Purchase Made > Steam Restricted > PSO2 Banned > Steam Unrestricted > ???PSO2 Unbanned??? Surely the account history shows this. I don't think this is very complex if you have an actual customer service team.
Never seen a game company kick someone out for trying to give them money, before. But what do I know?
It's been a week, and I feel like I've been patient. I've submitted a ticket every day to try and keep from getting buried under other requests, I've posted in this and other forums, messaged @GM-Deynger , and even wrote a ticket on support.sega.co.uk which I saw someone else suggest. I haven't heard a reply on any of it.
I'm pretty bummed out and frustrated at this point, thinking about all the things I've missed over this last week. I don't get why they have a system in place that automatically perma-bans people. If they don't have the time to do any real investigation, then their banning system shouldn't be automatic, or it should be a temporary suspension until they do have time.
I just don't understand. Now, whenever I see their "Actions Taken for Dishonest Acts" posts, I'm wondering how many of those people actually deserved it.
Hope no one else gets hit by this.