Still waiting on Steam here. Steam answered same day prior to this, but we're a little over 24 hours since I copied and screenshot PSO2's response.
2 different reps, not sure if that matters.
And to @Albion , I gave them salt of me trying to play during my pretty short off day, but nothing out of the ordinary. I've definitely seen worse. i'M a VeRy BuSy MaN gIvE mE vIdYa, essentially.
Here it is for the sake of coverage:
Refund requested for: Phantasy Star Online 2 New Genesis - Start Dash Rappy Pack.
Your servers are unstable, and these 24-hour locks on doing anything I can think of to troubleshoot are not acceptable.
I am trying to leave my ship for another ship, since certain ships and every block I want to play on are experiencing ridiculous amounts of lag.
My friends are all playing on a different ship. I have to wait 24 hours to delete a character and make another on a different ship due to your game's limits.
I was even willing to spend money for another character slot, but I'm reading the forums and seeing something about waiting 24 hours to receive my currency as well. What is this?
So now I have to go to work, I missed my window to play with friends, and I'm out $50+.
I have filed for a refund for $10 in AC via steam. I can't refund the DLC via steam, so I need the DLC refunded. I don't intend on playing the game with these weird system practices in place. It's just a waste of player time.