I use a chatpad on my xbox controller. It's much better typing message's and is also really useful for the map / radar shortcuts, menu shortcuts, etc.
Converse with fellow players
I've got the same issue. I really do not remember making a 2nd password to begin with and I would like to think that I would have remembered that or at least wrote it down.
I've submitted a ticket 5 days ago and also sent a follow up email but have still had no response.