@condor said in Why are y'all surprised you got banned?:
With all that in mind, you should realize that it is hard for someone reviewing your account to understand the real intentions and going through each and every appeal is time consuming, so I guess SEGA decided to perma ban everyone and call it a day.
Sure it's hard, but shouldn't that also be part of the job? If the evidence against someone is circumstantial it seems like the better move to not permaban the potentially innocent player, rather than to just go scorched earth and chalk the mistakes up as collateral damage.
Most online games have "we can disable your account at any point for whatever reason we want" in their ToS in some form just to cover themselves, but that doesn't mean a company should be defended for permabanning people just because they didn't want to put forth the work.
But also, this all hinges on whether or not "all I did was buy from player shops" is actually the truth, for the people who say it is. While I realize that the specifics of what got exploiters banned should be kept secret so that they can't circumvent it, when it comes to something that's potentially a completely innocent behavior like buying from a player shop, yeah I do think SEGA should say something about it to raise awareness. But with how little feedback we've actually got from SEGA about mostly anything, I doubt we'll hear anything about this either (which is honestly the detached treatment that makes me believe it's actually plausible they'd do something like first-strike permabans for buying from bot player shops vs just item deletion).
(Also note that I'm not bashing whichever low-level SEGA employees had to carry out the investigations here, but SEGA's PSO2 Global treatment as a whole. I know the GMs here say they pass along the concerns on the boards, but they probably also lack the authority to make formal statements like this so their hands are tied, like whoever carried out the bans was probably just working on orders from not having sufficient staff to be more thorough or something)