Not able to trade with friends that also use premium

Hey guys I am having trouble was wondering if anyone else is having the same trouble. My Girlfriend and I play PSO2 and we both are premium users and we play on xbox well I play on xbox and she on PC but a few weeks ago we couldn't trade items anymore for whatever reason it gives you like a message to contact the website for more info but not sure how to go by looking for it or if anyone else is having the same issues or is it just us. can anyone help?

Trading is still, yes still, disabled from the exploits and whatnot.

You can give items to people by way of the photon capsule machine, since it counts as a shop.

@coldreactive Thank you so much! I'll just use the capsule machine for now.