Me and my girlfriend both started playing this game a couple days ago.
We both signed up at the same time, started playing at the same time, did the tutorial together, did the first expedition together and upon logging in yesterday, I was able to play normally but she was notified that her account was suspended with the tag of No. 816.
We have barely even touched the game but her account has already been suspended and with no reason given we have no clue what to do. We have both sent in support tickets to appeal for this ban and are still awaiting a response from support.
I have researched a bit into the auto-flagging of accounts for various reasons and the closest I could think of that might have triggered her account being flagged and banned is that she dropped a monomate for me because I was low HP in the first expedition while being a fresh account so it might have looked like she was RMTing or the like but apart from that we haven't done anything aside from do the tutorial and the first expedition mission together.
Is there anyone else we can reach out to to inquire about this? I had to convince her to try this game out because she was reluctant to play anything new and just when she started to enjoy the gameplay she is heartbroken to have been banned for seemingly no reason.
We would like to have this resolved as well instead of just making a new account because its scary to think that if we tried to play again we could just lose our accounts just like that without any info as to what we did wrong.