i dont remember my 2nd password. please help

i dont remember my 2nd password for my personal shop. please help

You need to submit a ticket to get it reset over on the support site: https://support.pso2.com

Also, just for reference, when you first make the shop password, the number grid is identical to a keyboard NumPad (which you can also use to input it), so that may help you remember what it was just in case you tried making a pattern instead of a specific numerical code.

you don't have to submit a ticket you can reset it on the game look this video https://www.youtube.com/watch?v=x0VffmywZOs