Client missing

I was trying turn in quest Rina Along For the Ride. Itsuki and Rina are not appearing in the Shopping Plaza for me.

I think you'd need to change to a different chapter. If you go to the quest counter in the main lobby and go to your story section, you'll have to swap back to chapter 4, if I remember correctly. They should appear in the shopping plaza after you do. I hope that helps!

Rina and Itsuki are only in the plaza in Episode 4, in Episode 5 onward it will be Aika that will be there so to do Rina and Itsuki orders you need to change to episode 4

Thanks. I didn't know it's a thing