what happenned to my character

since I made her months ago, and didn't play because i couldnt load the game. the game finally loaded, after it wouldnt upgrade untill I reinstalled, and i can't find my character

Are you sure you picked the correct Ship?

Are you sure that you are using the right account?

Have you checked the log-in activity to see if there has been any access to your account between your newest log-ins and when you first stopped playing?