I found out that you only got three character slots. Went to delete one and then found out I had to wait 24 hours before it deleted. Bought 500 AC to buy a new slot, money missing from bank steam purchase history says I bought the AC but game hasn't added it to my account so Im stuck waiting for the character to delete itself 24 hours later. Been trying to contact PSO2 all day, got ahold of Steam that tells me I have to contact game developers. This is a frustrating game of phone tag... And the longer it takes the less relevant the purchase will be. Every time I try to contact customer support it fails to contact anyone and just goes around in circles back to the same page. So here I am on the discussion forum fully anticipating this to come to nothing. I refuse to pay for anything in this game if its going to amount to pulling teeth to get some kind of accountability.