@Laep You do have a fair point. Thats what can often make the process so difficult for actual victims in this situation because there exist those who knowingly commit these acts, and once caught will lie through their teeth to get a slap on the wrist. Theres often no way, atleast for anyone on our end to verify someone's story to its truth or falsehoods. So many people use and abuse the system, use every out and end to get out of their responsibilities, that it muddies the water and blurrs the path for anyone who has met with a similar fate but not of their own machinations and design. It has twisted the system of being innocent until proven guilty to a system of guilty once assumed. It is all a convenience depending on which view you take. To sega, is it more benificial to axe a large group of suspcious activities or to spend time and resources in individual cases to subvert any negative PR? In that sense its a cost convenience, despite many victims being loyal patrons to their games, the effort to investigate might come at a higher cost to them, especially in the case it may release a criminal back onto their services who will learn and keep exploiting over releasing a victim back who may ultimately stop playing after being unbanned for their indignation. It is truly a gloomy world in this sense.
In my case, pso2 has offered more than just a game entertainment value, it had become a huge part of relieving depression and stress in my life from working 56hours to my failing health (not unheard before sadly, as well as probably an overused sympathy card), If sega was to overturn my ban, Id be jumping right back into pso2 running busters and enjoying my characters fashion as much as I did before the ban. Even hearing about the revival ac scratch makes me want to dump a chunk of money on those to aquire items I missed out on before. But again since there exist those who would use any excuse as a convenience to subvert their punishment, it means for many of us who have not knowingly done such things to face the cold heart music just the same. I will add again "knowingly", cause in truth you arent privied by sega to know why they seem to think your in violation, you wouldnt know if you (in 816s) case, whether you aquired too much of something, had your account hijacked (unless your login changed and your immediately realised it), set a few item prices too high (like the pole dance or blue blaze hands), or had an exhange with a possible item/meseta duper without the knowlegde such existed (im on xbox one, so that knowledge wouldnt have been available unless I was told directly by someone or took to the forums as I am now). Again though, your point is valid, both violators and victims will use any reason or excuse to get out of trouble and that lumps everyone onto the same boat with little hope.
In my case again I cant believe ive committed any crime knowingly or unknowledgably (minus the dupers cause that was a scary head turner there for a console player), but just because a crime was committed without your knowlegde doesnt fully aquit you of the reprisals, and while in the dark of all this, all i can ask is for information to better safeguard myself in the future should sega chose to be lenient over captitol punishment. Sorry about the extensive rant, i do feel pretty passionate about all this and have trouble trying to keep it short and simple.