I find the situation unnerving. The emergency maint fixed the problem but from what we’ve seen before, seems like an ongoing issue. Look what happened to Fresh Finds. I personally right now don’t feel comfortable buying/trading even if that’s a smaller chance than before.
I’m sure appeals will go through for the innocent and I’ll hear from those people in game but right now an instaban and no customer service for their problem is too high of a risk. I’m reserving judgment for now because this is all new but my initial reaction is “that doesn’t sound professional”. Item exploit isn’t new to games, big cases where people are buying a lot of product would face higher punishment but the average joe who bought 1-2 things would just have their illegal items deleted with no reimbursement, which was fair. Here it seems like a one size fits all approach.
We’ll just have to wait and see.