Purchased AC not received

Bought AC through steam over 24 hours ago and it hasnt been credited to my account. PSO2 website isnt letting me get to player support for whatever reason, and Steam isnt refunding me my money cause it "can't connect to the item's server". Any advice or help would be really appreciated; the longer this goes on, the more it kills my motivation to play the game.

why the website isn't letting you to create a support ticket? The only way for you to get this resolve is by sending them the ticket. Steam can't help with the AC/SG purchase.