Reporting this bug here just in case the tech support forum is ignored: https://forum.pso2.com/topic/8579/ultimate-game-pass-october-perks-redeemed-on-microsoft-store-but-not-received-ingame
Multiple players including myself has redeemed the Xbox Ultimate perk for October 2020 for PSO2 and have NOT been able to claim the items from the Visiphone.
Expected result: Perks is redeemed from the Xbox app or Microsoft Store then in-game the items are immediately available via the campaign claim from Visiphone (you get the red "i" circle over the Visiphone and are alerted in system messages that you have items to claim). Sometimes you need to log out then back in for them to show up.
Actual result: October perk code has been redeemed and no items are available at the Visiphone. Re-logging to the game doesn't solve. Unable to redeem perk code a second time, it says it's already been redeemed. Verified the code was redeemed to the correct account. No item claim shows at Visiphone, and when I check just in case the notification is hidden no items are in any of the 3 claim categories. Other items such as the casino pass continue to be available from the claim.
Impact: 8 players reported this so far (including me)