Reseting my 2ndary password but having trouble with submiting a proper ticket due to Website problems

I had forgotten my secondary password for accessing my Personal shop. I went to the support website for PSO2 but whenever i go to the website it disconnects me from being logged into the website. I attempted to immediately re-log into the website. However , the issue repeated. If I log in and do anything else except for for to the Player support. I am perfectly fine. Due to this issue I am completely incapable of submitting a ticket for my issue.

Ultimately, I need my 2ndary password reseted.

Is there an alternate way to submit a ticket like from in-game or something since the website is having issue with using the Player Support.

I am still having this issue without a response back on a fix or alternate solution.