Items didn't transfer

I did a transfer a month ago and I put all the items I wanted in either their inventory or character inventory when said character transfer not all the items transfer instead they went to my other character I have on that ships inventory sent a ticket the minute I realized and I haven't heard from since its been over a month now and still no response anyone else have this issue? And what should I do send another ticket?

If it went to the other character's inventory, doesn't that mean it was in the ship's general inventory first?

I double checked to make sure everything I wanted to transfer was either in said character inventory or character inventory and not in default

Oh, that's unfortunate.