They definitely aren't losing their money, and it's silly to put it that way. They bought premium to use the premium benefits, and something came up that interrupted part of those benefits. Is that good? No, obviously not. At no point do I want people to think I am brushing that off. But the reality is that crap happens. If they left in whatever they broke that would be a much worse scenario, and a much bigger cause for concern.
My "cavalier attitude" is that I have the sense to accept that sometimes, !@#$ breaks and there isn't anything that can be done but leave it to the people in charge of fixing it. People get worked up and suddenly demand compensation like they have been personally attacked, which is all sorts of a ridiculous notion to me in these specific scenarios.
You aren't owed anything for your minor video game inconvenience. If you feel like it's impacting your wallet and your lifestyle that is wholly on you.
Trolling? Hardly. The "WAAAAHHH GIVE ME STUFF BECAUSE I FEEL INCONVENIENCED" is more of a troll than I could ever pull off.