I decided to start playing the game again last night. I quit early Summer because of the issues I was having getting the game to consistently work on Windows 10. Now that it released for Steam, I wanted to get on and play. First I had to link my account. I tried to start the game on my xbox to get the link code, but it said I needed game pass to log on to even get the code. So I contacted xbox support to ask them for an hour of free game pass time just so I could get the code. They refused. So I went ahead and downloaded the game once again on Windows 10. I started it up and went to the ship I've always been on and all my characters are gone. The game looks like it has been totally reset. I spent a lot of money on the game in may and have some rare cosmetics, a couple level 75 classes, and a +35 nemesis weapon.
I haven't tried to link my account ot steam after seeing everything on my account is gone.
Anyone have an idea of what is going on? What should I do?