Koffy used a collections expansion even though I clicked no, used 700 SG. Can I reverse it?

Koffy used a collections expansion even though I clicked no, used 700 SG. Can I reverse it? I don't even use collections and wasted 700 SG, and that's alot of SG for someone like me. Anyone contact support or anyway to get it reversed would be wonderful.

Welcome to the club. Apparently same thing happened to me and this is the only response I got from a support ticket. Last thing I remember doing back then was checking out collection folder pets for my summoner and claiming Xbox game pass items.

And yes, that's $40 worth of SG you won't be seeing back.


Greetings ARKS Operative, 

Thank you for contacting us and I apologize for the delay. On 8/5/2020, I can confirm that your character had purchased a "Collection Sheet Expansion" for 700 SG.  As this is the case, we will not be able to refund the SG used for that purchase.  I am sorry for this.  If you need help with anything else, please feel free to contact us again.  

Sincerely, 

- The PSO2 Team