Resolution on PC is poor?!

Hi all, I have changed settings correctly on launcher (3840x2160) and in game however does not really appear to improve resolution on PC (windows and steam), and looks a thousand times better on xbox at 3840x2160, dont understand this as my PC specs should provide better performance than xbox one, I'm assuming this is an issue with PC version that will be rectified in future update? Or am I missing something?

Are you playing it in virtual fullscreen mode?

I remember reading something about there being a glitch where PSO2 can't update resolution values after running it the first time, I forgot where I read that.

I remember the fix being to delete the userfile, run the launcher again, set up your resolution and pick windowed and not virtual fullscreen. Make sure to set the UI scaling correctly.

Launch the game, close it, then change it back to virtual fullscreen and it'll be fine...

Of course, the fix could be something as easy as going into the file in the first place and making sure everything is set to 3840x2160 because some values don't update on their own.

Saw some stuff about that here:


If I find the proper post about all that crap I typed up there, I'll link it here too later.

EDIT: Ah, here it goes!

@Nimble-Banana thanks for reply, just got in to PC gaming and would prefer to play on PC than xbox but can't get resolution right. I've downloaded via MS store - windows 10, cant locate the user file, any ideas where I might find it?

For the MS Store version, the user.pso2 file should be in C:\Users\YOUR_NAME_HERE\Documents\SEGA\PHANTASYSTARONLINE2_NA

For Steam it is C:\Users\YOUR_NAME_HERE\Documents\SEGA\PHANTASYSTARONLINE2_NA_STEAM (in case anyone else wanted to know this)

Thanks again, it was in user\username\one drive...... Fix worked after editing manually, now game won't launch on win 10, dont believe related to above, just another win 10 issue 😭😭😭😭

Switch to the Steam version!