I bought the Premium Pass last week, using AC purchased through Steam. When I purchased the pass, the game crashed with an error. When I logged back in, my AC was gone, the pass was in my purchase history, and yet no Premium service was activated nor was any Premium Pass in any of my storages (per the search feature while searching in all storages at once). Nothing has been received through the Visiphone either.
I have submitted a support ticket and received no reply. In fact, recent posts show that many players have had this same problem recently, and nothing is being done. One user has been waiting since April.
Hopefully someone from the company will see this and do something. This is unacceptable.