a few points.
muting a player/bot for spamming RMT adverts, does not spare new players.
(players who are more susceptible to falling for a scam)
ingame moderation beit paid or voluntary has been remarkably helpful towards games & their paying audience for many years.
moderators cannot (should be responsible enough to refrain from) act upon players simply for personal grievances.
that would be considered moderation abuse & the punishment of which is not generally that the player lose their account, but to be removed from mod position. (pending a review of their actions)
an option for players to enable a custom chat filter would be helpful. (like in BDO) although it does not resolve the issue in & of itself, the game would still appear cluttered with bots and RMT to a new players. giving them a distasteful first impression.
veteran players?? i do agree with what someone here said about the WF community being an example of abuse being allowed to perpetuate by giving "power" (to players who never earned the right to moderate) under the false pretenses of being "veterans"
a rather subjective word, that generally means "experienced" or has dedicated an indeterminate amount of time towards a career or craft.
a portion of this may be resolved, if/when the Tweaker team finds a suitable solution for implementing a chat filter. they are working on it, as we could all find in the patch notes, or as Aida had stated previously on this thread.
it would only require a handful (5, to 10.. per Ship) ingame moderators to remove HUNDREDS of RMT bots in the first day (or hour)
Remember, thus far RMT spammers generally follow a trend of changing blocks frequently & can usually be found right outside those transporters. it is plausible they may change tactics if we reduce their numbers from the game, but if ingame moderators are specifically tasked towards this single objective it should have little potential for actual abuse. (be CAREFUL WHO you click on! ...please)
- i make these points from roughly 20years experience moderating my own servers, other's forums, games, livestreams, and more.
several months ago i volunteered to ban the bots for free, & i would still consider doing it if requested. (i did mention, its possible to remove hundreds of bots the first day)
but to be curt about moderation for things beyond RMT bots, i would request some form of compensation be considered, as it can be very time intensive handling ingame moderation that likely should be handled via "Support Tickets" or "Forum" moderation instead.