Thanks. Yeah many forget that most people in the game as a whole keep to themselves. Most times i get in conversations because people comment on my cool chars (shameless self promo, yup!)
Just an hour ago that happened, and one person started throwing up dik pics. i could have started crying and feeling 'toxicated' ...but..nah, im grown, i was like eww. Then i changed the subject and then peace'd out. If you're going to hang out in the lobby, you're gonna come across characters (literally).
Unfortunately there's a ton of people that are attracted to mmo's because the ability to make a new 'life', trying to escape the challenges of real life...but that kind of hiding doesnt really work much and it catches up with you...like it did for OP.
On the same note, ive been around many that have suffered depression or minimum success in life and mental health issues, so its key not to talk down to them while still give them real world advice. Sometimes "man-up!" is a harsh, but also necessary response. empower them to take on challenges and become better versions of themselves.